FREQUENTLY ASKED QUESTIONS
This page provides valuable information regarding ordering, shipping and our policies. You’ll find the answers to many frequently asked questions here but feel free to contact us if you have any questions not addressed here.
PAYMENT:
What Forms of Payment Do You Accept?
We currently process payments securely via Paypal at this time. This allows us to accept payments via credit/debit cards, gift cards/certificates as well as via a bank payment. Paypal allows us to continue to offer affordable prices while securely processing your payment and protecting your sensitive financial information.
How will charges appear on my credit card or debit card statement?
Do you store my financial information when I order?
Absolutely not. In fact with our current payment processing setup we never even handle or see your credit card or financial information. When checking out you’ll be transferred to PayPal’s secure payment processing server to complete your purchase. PayPal’s secure payment processing gateway processes your payment. Once you’ve completed your purchase the funds are transferred to our account. We only receive a summary of your order and a payment confirmation. We never even see your sensitive financial data. All of this is done on PayPal’s secure site without us ever seeing your credit card number or payment information!
Do I need to sign up for an account with Paypal to pay via Paypal?
A PayPal account is NOT required to pay via credit card with Paypal. Simply look for instructions or details on how to pay without creating an PayPal account during checkout. Signing up for A PayPal account may be required to pay via an electronic check or banking account with Paypal. (This is their rule and not ours.) Creating a PayPal account is quick, easy and recommended since it allows you to easily track your purchase activity.
I didn’t receive any confirmation that my payment was processed. Did it go through?
You should receive an email confirmation from PayPal with a summary of your order shortly after you’ve made your purchase. You should also receive an automated email from us with order confirmation. These messages can take some time to arrive so please allow up to 24 to 48 hours for the confirmation to appear. You might also try checking in any spam, junk or related folders in your email inbox if you didn’t receive an order confirmation email. If you created a PayPal account or an account with our site you can also log into your account and review your order details there nearly immediately upon making a purchase.
Do you take phone or fax orders?
For security reasons we do not currently accept phone orders. Handling credit card or financial information via telephone can be risky and we seek to protect you and your information to the best of our ability. For those customers who refuse to pay via PayPal, we can accept a check or money order via USPS Mail. This applies to US CUSTOMERS ONLY. Please contact us for an invoice and to obtain our mailing address for payment by mail.
Please note we will not ship orders or begin work on custom orders until payment has cleared in these circumstances. Please note there is a $30.00 free for any returned checks or checks refused for insufficient funds. This fee would be separate and in addition to any fees your financial institution charges.
Do you charge sales tax?
We are required to charge a 6% sales tax on any and all orders shipping to an address within the State of Michigan. We currently do not charge sales tax on orders shipping to an address or destination outside of the State of Michigan. Check your federal, state and local tax laws to ensure you’re complying with all tax regulations and laws pertaining to your situation.
PRODUCT/ORDERING QUESTIONS:
Do you accept International Orders Outside of the United States?
At this time our website shopping cart is only setup to process domestic orders placed from and shipped to domestic addresses located within the United States. We do accept International orders but you won’t be able to checkout directly via our site. International customers must contact us before placing an international order to request a quote with shipping charges. Simply let us know which product(s) you’re interested in and we can email an invoice complete with your international shipping charges payable via PayPal. Please note we have no way of knowing or being held responsible for any import fees, duties, taxes, tariffs etc. your country or locality may charge. We cannot and will not mark items as “gifts” or otherwise falsify or inaccurately complete customs paperwork in order for you to avoid any additional fees when you take delivery. You are responsible for knowing any applicable International shipping fees applicable to your situation when ordering from the United States.
Do I need to create a ChiropracticArt.com account to order from you?
No, but creating an account is highly recommending. Creating an account with us allows you to directly log in and check the status of your order. You can send and receive notes regarding your purchase, view status and shipping updates and more. Creating an account also makes checking out in the future much easier, faster and more convenient.
I don’t like any of the background color choices offered in the product listing dropdown menu choices. Do you have any more choices?
Yes. We have another color chart you can choose from and we’re happy to work with customers if they have a specific color in mind. We’ve even worked with customers in the past to have paint custom color matched using a supplied color formula for mixing etc.
What is you order processing time? When will my order ship?
Order processing time depends on a a variety of factors including order volume and the nature of the products ordered. We generally ship out all in stock items within 1 to 3 business days. In stock items include items such as patient education DVDs, powerpoint presentations etc.
Please remember many of our products are handmade and custom products that are made to order. That means they require time to complete before they can be shipped. These products include products such as our paintings, framed works of art, etched glass, customized marketing kits and more.
- Posters: Chiropractic posters ship out within 1 to 7 business days and may ship directly from our warehouse or supplier if need be.
- Paintings: Paintings should ship out within 10-20 business days depending on order volume. Our paintings are done by hand and require time to complete and thoroughly dry before they can be safely packaged and shipped.
- Etched Glass: Please allow up 7 to 10 days for your item to ship.
- Framed Wall Art: To keep our prices reasonable we maintain a small inventory and sometimes frames and supplies are on back order from our suppliers. Please allow up to 14 days for your purchase to be completed and shipped out.
- Custom Spinal Decompression/Cold Laser marketing Kits: Our customized mini and full spinal decompression marketing kits require a significant amount of work and time to complete. Please note work cannot begin until the purchaser has supplied ALL required information. This includes the required Contact Information and Release forms, and practice photos. Kit orders are filled on a first come first serve basis and Order completion time depends on order volume. Please allow at least 6-8 weeks for your customized marketing kit order to be completed after supplying all required information. Longer wait times of 8-12 weeks or longer are possible during times of high order volume etc.
Are the photos on your site photos of the actual product I’ll receive?
In some cases they will be. However, In most cases the photos shown on our site are stock photos or photos of previously sold merchandise. Unless specifically stated in the product listing, or otherwise stated on our site, please assume any photos or images shown are photos or images of previously sold products. Your product will be very similar, but may not be an exact detail for detail match to the photos shown on our site. Pleaserealize with handmade items such as paintings and works of art, no two products will be identical. Our products all contain their own unique variations and minor unique characteristics.
Who completes the paintings and other artwork?:
Nearly all of our Chiropractic art is completed by Doctor James, making this Chiropractic art for Chiropractors BY a chiropractor!
Do you accept commissions or custom requests?
Yes we do work on commissions and custom orders from time to time. We’ve done everything from painting practice logos on canvas paintings to custom matching painting backgrounds to wall paint colors and more. Contact us with details about your request and for more information.
RETURN POLICY:
Do you accept returns?
Due to the nature of our products, we generally do not accept returns nor issue refunds. All sales are final. In the unlikely event you would receive a defective product such as a DVD or CD-Rom or product, contact us for an exchange or to arrange shipment of a replacement after the defective product has been returned. Customized products are made using information provided by the purchaser and thus are not returnable. All of that being said, please contact us with any problems and we’ll do our best to reach a suitable resolution. In the event you choose to return an item or ship an item back to us, please note the return shipping charges are the responsibility of the buyer. Please contact us before returning an item or shipping an item back so we can issue a return merchandise authorization number and/or provide additional information.
SHIPPING:
Which shipping carrier do you use?
We typically ship via the United States Postal Service via First Class, First Class Parcel, or Priority Mail. Free shipping, if applicable to you and your product, will be via the carrier and service method of our choosing. Although we use the USPS most frequently, we may also ship via FedEx, UPS, DHL or other carriers when it is in our, or your, best interests.
Will my items ship together?
We do our best to ship all items in your order out together at the same time and within the same shipment. However, due to the varied nature of our products this isn’t always possible. At times we may need to ship orders out in multiple shipments in order to better protect glass items or to reduce our shipping costs. In these instances you’ll receive tracking information for each shipment in your order.
Will I receive shipment tracking information?
Yes. Typically when we print your shipping label you should receive an automated email with a tracking number to allow you to track your shipment via the USPS or other shipping services website. This email will be sent to your PayPal email address and/or the email address you provided with your order at checkout. Please note tracking information may not be updated immediately and it can take 24-48 hours for tracking information to be updated within the shipping service’s system so recently shipped orders can take some time to appear.
Do you offer shipping insurance?
We provide shipping insurance to cover lost and or damaged shipments for a small fee. Shipping insurance is optional but recommended because we cannot be held responsible for lost or damaged shipments if you failed to purchase insurance.
Do you ship internationally (Outside of the United States)?
As mentioned previously, we are willing to accept international orders and we do ship internationally, but we cannot do so for free. International customers outside of the United States cannot purchase directly from our site at this time. If you are a customer outside of the U.S. simply contact us with a list of the product(s) you are interested in and we can email you a shipping quote. Once you agree to shipping costs we can email an invoice payable via PayPal with all applicable shipping charges included. Please note international shipping charges can be high for some products but in any case we only charge you our cost for shipping to you.